Frequently Asked Questions
Planning your stay at one of the most refined luxury hotels in Kansas City is effortless with our helpful FAQ page. Find answers to common questions about accommodations, amenities, dining, reservations, and more at The Raphael Hotel.
Generals
What are your check-in and check-out times?
Our standard check-in time is 3:00 PM, and check-out is at 11:00 AM. We offer early check-in and late check-out options based on availability for a nominal fee.
Is parking available on-site, and is there a fee?
Yes, we offer both self-parking and valet services for our guests. Self-parking is available for $25 per night, while valet parking is $35 per night with in-and-out privileges.
What is your hotel's cancellation policy?
We have a flexible cancellation policy. You can cancel your reservation without any charge up to 48 hours before your scheduled arrival date. Cancellations made within 48 hours will be subject to a charge equivalent to one night’s stay.
Are you a pet-friendly hotel?
Yes, we warmly welcome pets! A one-time pet fee of $75 per stay applies. We allow up to two pets per room, with a maximum weight of 50 pounds per pet.
Amenities
What are the operating hours for your fitness center and other amenities?
Our state-of-the-art fitness center is open 24/7 for all hotel guests. The indoor heated pool is open daily from 6:00 AM to 10:00 PM.
Do you offer complimentary Wi-Fi for guests?
Absolutely. We provide complimentary high-speed Wi-Fi access for all guests throughout the entire hotel, including guest rooms, common areas, and meeting spaces.
Is there a business center available for guest use?
Yes, our full-service business center is available 24 hours a day. It is equipped with computers, printers, and copying services to meet all your business needs.
Do you have an on-site restaurant? What are its hours?
Yes, our signature restaurant, Chaz, offers a fine dining experience. Breakfast is served from 6:30 AM to 11:00 AM, lunch from 12:00 PM to 2:00 PM, and dinner from 5:00 PM to 10:00 PM. The lounge is open until midnight for cocktails and light bites.
Rooms
What different types of rooms and suites do you offer?
We offer a variety of accommodations to suit your needs, including Deluxe King Rooms, Double Queen Rooms, Executive Suites with separate living areas, and our luxurious Presidential Suite.
Are your rooms equipped with in-room safes?
For your convenience and security, all of our guest rooms and suites are equipped with an electronic in-room safe, large enough to store a laptop.
Can I request a room with a specific view?
Yes, you may request a room with a city view or a garden view. While we do our best to honor all requests, they are based on availability at the time of check-in.
Do you offer accessible rooms for guests with disabilities?
Yes, we are committed to providing comfortable accommodations for all our guests. We have a selection of accessible rooms with features such as roll-in showers, grab bars, and visual alarms.
Events
What types of events can I host at your hotel?
Our versatile event spaces are perfect for a wide range of functions, including corporate meetings, conferences, holiday parties, social galas, and intimate family celebrations.
Do you offer all-inclusive event packages?
We offer a variety of event packages that can be customized to your needs. Our packages can include catering, audiovisual equipment, and dedicated event planning services for a seamless experience.
What is the maximum capacity of your event spaces?
Our largest ballroom can accommodate up to 300 guests for a seated dinner or 500 for a standing reception. We also have smaller breakout rooms for more intimate gatherings.
How can I get in touch with your events team to book a space?
Our dedicated events team is ready to assist you. You can reach them by calling (555) 123-4567 or by filling out the event inquiry form on our website.